Important Notice Regarding WiFi AP Reset

Important Notice Regarding WiFi AP Reset

Thank you for your continued support.

Recently, we have encountered several cases where the crew mistakenly
reset the WiFi Access Point (WiFi AP) used for Crew Internet to its
factory settings.

To be precise, the cases occur when the crew presses the "reset
switch" on the WiFi AP, which restores the device to its factory
settings and results in the loss of all configurations. Although this
reset switch is sealed with a sticker to prevent it from being
pressed, it seems that some crew members intentionally remove the
sticker and press the switch.

With the growing use of Starlink, Crew Internet has become even more
vital for the crew. In cases of minor connectivity issues, the crew
often attempts to restore the connection by themselves, and therefore
unintentionally activate the reset switch.

Once the WiFi AP is reset to factory settings, it will require
reconfiguration. However, since the settings are lost, remote access
will no longer be possible, and special connection procedures will be
necessary to restore functionality. In some cases, if the issue cannot
be resolved remotely, the equipment may need to be offloaded for
reconfiguration. Due to the additional work required, we will not be
able to offer this support free of charge and will need to charge for
the reconfiguration service.

Please note that resetting the WiFi AP to its factory settings does
not resolve the issue but instead leads to more complex recovery
procedures. We would greatly appreciate it if you could raise
awareness among the crew to help avoid this situation.

Thank you for your understanding and cooperation.

We look forward to your continued support of ORCA.

With Best Regards,