Warning on slowdown of outgoing e-mails from FBB

Dear Customers,

Thank you for your continuous support.

There have been cases of several vessels experiencing a slowdown of

outgoing e-mails via FBB this year.

The symptoms are as follows:

Target: Vessels that use FBB as their primary communication infrastructure for e-mail

　　　  transmission and reception (vessels using VSAT, FX are not included)

Symptom: ・No particular problems receiving incoming mails, but to send e=mails

　　　　　　it’s extremely time consuming.

　　　　　・E-mail transmission and reception are successfully allowed and

　　　　　　it won’t affect its usage other than a slowdown.

Reference:  1MB incoming e-mail approx. 60 seconds

　　　　　  1MB outgoing e-mail approx. 8 minutes

We believe the problem is probably caused by the transmission speed control

of upstream ground station.

We have requested each carrier to investigate the cause.

Please contact us if your vessels are experiencing similar symptoms regularly.

We will request the carrier to investigate at the same time as well.

If you have any questions, please feel free to contact us.

with Best Regards.